Terms and Conditions

Terms and Conditions

These Terms and Conditions (Rules) must be followed by all residents staying in the property (House) operated by VSRSTAYIN LLP (“PRAZO”). Any breach or violation of these Rules will amount to a breach of the Resident Agreement entered into by the resident with PRAZO and may trigger PRAZO ’s rights to terminate the agreement. These rules may be updated from time to time by PRAZO at its sole discretion.

Advance refund and vacate intimation policy:

  1. Lock in period three months (Minimum 3 months stay is mandatory)
  2. After lock in period one month or 30 days prior intimation is mandatory in case of vacating the PG. The vacate intimation can’t be accepted if the guest inform before 45 days 
  3. Example: If a guest wants to vacate the pg on 15-Feb-22 then she has to inform management between 01-Jan-2022 and 15-Jan 2022. The vacate intimation cannot be considered before 01-Jan-202
  4. In this case, the guest has to pay Jan-22 rent and the rent for 15 days of      Feb-22
  5. If the guest wants to vacate the pg suddenly then also the guest has to pay the rent for the next 30 days.
  6. Example: If the guest wants to vacate the pg on 11-Jan-22 without any prior intimation, then the guest has to pay the rent until 10-Feb-22
  7. Advance cannot be adjusted towards rent.
  8. The advance will be refunded on vacating date by deducting the maintenance + property damage (if any) charges. The vacating date considered as per the above vacate intimation rules
  9. Incase of violation of terms or intensionally damaging the PG reputation, Management have full rights give vacate intimation without any refund

Care of the Building, Common Areas, and Rooms:

  1. Vandalism is a serious offense. Vandalism shall mean and include any and all acts of destruction, damage, and/or defacement of any assertor property owned by PRAZO. The residents found guilty of committing such an offense can be evicted from the hostel and be required to pay all costs incurred by PRAZO due to such damage or destruction.
  2. The residents are responsible for keeping their rooms, bathrooms, and common areas in the premises such as reception, staircase, lounge areas, etc. clean and tidy at all times.
  3. Any items of common use (eg. microwave, iron, kettle, induction top, magazines, crockery, common TV units, etc) provided by PRAZO as part of the amenities package, shall be used only in the common areas and not in individual rooms. 
  4. No furniture or furnishings in the common areas of the House may be moved by the residents at any point in time.
  5. Any damage to the House must be reported by the residents immediately to PRAZO representatives. The residents will be liable to pay for the expenses or costs to the property arising from use/misuse of the same by the resident, except for damages caused by normal wear and tear.
  6. The residents are expected to use the lifts with care and movement of any heavy equipment using the lifts will require prior permission of the PRAZO management team.
  7. The residents may paste posters / hanging wall hooks in the rooms assigned to them, but they should ensure that any such pasting does not cause any damage to the rooms or to any other parts of the property. Any damage leads to the actual painting amount as penality.
  8. All food kept in the room/ common area/ pantry must be stored in suitable containers or wrapped tightly to prevent insects or rodents from accessing it. Stale, unfinished, or waste food must be immediately thrown in the dustbins provided in the pantry. 
  9. The residents must keep the keys of their rooms and almirah safe. In case of loss, they will have to bear the cost of replacement of keys. The locks for the almirah and the main door are not allowed to be changed, without informing the PRAZO representatives.
  10. The residents' extra furniture, such as cooking items, tables, and chairs, are not allowed inside the PG.
  11. Don't dry clothes inside the room or common areas
  12. Without management permission, do not change the bed pattern or furniture arrangement inside the room.

Intoxication, Betting, and Gambling

  1. PRAZO is strictly opposed to possession, distribution, and consumption of tobacco, alcohol, and/or psychotropic substances inside the House. No resident or any other person shall possess, distribute, and/or consume tobacco (including tobacco products such as cigarettes), alcohol, or any psychotropic substances inside the House. If any instance of such action is brought to the notice of PRAZO representatives, PRAZO may terminate the Resident Agreement and inform the parents/college authorities, accordingly. Betting and Gambling by any means is strictly prohibited in the House.

Conduct & Behavior 

  1. Ragging in any form whatsoever is strictly prohibited and is a cognizable offense under the Indian Penal Code, 1860. All instances of ragging brought to the notice of PRAZO representatives will be reported to the appropriate legal authorities.
  2. PRAZO treats all its employees and service providers including housekeeping, security, and food vendors with dignity and respect. It is expected that the residents also uphold this principle in their dealings with all PRAZO employees, representatives, and service providers.
  3. The residents must always behave in accordance with the PRAZO Anti-Harassment Policy and shall not harass any persons. Further, all residents must respect the personal beliefs of the other residents, such that no resident hurts any religious sentiments, beliefs, or practices in any way whatsoever. 
  4. Making loud noises, including playing loud music between 9.30 PM to 6.00 AM is strictly prohibited.
  5. The resident shall cooperate with the PRAZO Representative for getting his/her police verification, FRRO compliance, and any other compliance, as required by PRAZO, done timely.

Pantry Rules

  1. Cooking of food in any area except the pantry room is strictly prohibited.
  2. Personal food items can be stored in common refrigerators. The residents should adequately label their food items. PRAZO will not be liable for the consumption of personal food items by the other residents. 
  3. The residents should ensure that the pantry area is clean after their use. All the dirty dishes should be placed in the sink, and any leftover and/or garbage must be thrown in the appropriate dustbins. The residents will be liable for damage to common utensils.
  4. If food is ordered from outside by the residents, then all leftovers and packaging materials should be disposed of in appropriate dustbins.

Water & Electricity Consumption

  1. Water should be used judiciously. The residents should report any water leakages to the security/PRAZO representative as soon as the same is noticed.

Security & Safety

  • Students are not allowed to go out in the night after 10 PM unless they have permission from their parents
  • Employees who are having night shift will be allowed to enter the PG nighttime
    • Prazo management is not responsible for couriers / packages(Collecting & Retuning)

Housekeeping

  1. Cleaning of the room may be carried out in the absence of residents as well, so the residents are advised not to leave their valuables open and unsecured in their room. The residents must ensure their valuables are always safely placed in storage and the rooms are always kept locked.
  2. In case the residents are not available at the time of housekeeping, the room can be cleaned at a later time on request depending on the availability of the housekeeping staff in the residence.
  3. The residents are expected to co-operate in the periodic (quarterly) pest control/fumigation / preventive maintenance activity. And painting also
  4. Please note, the services of the housekeeping staff can’t be utilized for any personal work. For example, no personal utensils will be washed by the housekeeping staff.

Usage of Electrical Appliances

Usage of appliances like heaters, coils, iron boxes, or any other heating / cooking electrical gadget is strictly prohibited inside the room unless the room has prepaid electricity meters.

  1. Residents found cooking inside a room using electric cookers, coffee makers, roti makers, heaters, or any combustible material, will be considered a serious violation leading to a penalty.
  2. While leaving the room premises, residents to ensure that they switch off all lights, fans, electrical appliances including ACs, heaters, geysers, mosquito-repellant machines, etc.

Photography & Filming

  1. The common areas in Houses are under CCTV surveillance for the safety and security of the residents, the residents are advised to maintain decorum in common areas and not to obstruct/change the view of CCTV by any means.
  2. Photography and filming shall be allowed but the residents shall maintain the privacy of other residents. 
  3. Police Complaints
  4. The residents shall inform the Residence Captain / PRAZO representative before dialing Police Emergency Numbers i.e. '100' in case of any emergency.  
  5. The residents shall immediately inform the PRAZO representative of any engagements or encounters with Police in order to avoid surprise visits by Police Authorities at the House.

Visitors

  1. All visitors must register at the reception area of the House and provide all details and documents as requested by the PRAZO security team before entering the residence. 
  2. Siblings and friends of the residents will be allowed to meet with the resident at the reception area at any time other than the Night Hours.
  3. Visitors only from the same gender may enter the resident’s room with the consent of the resident’s roommate. If the roommate has any objection, the visitor will be allowed only in the common areas. Visitors of the opposite gender will be allowed only till the reception area.
  4. The PRAZO representatives will not entertain visitors of the residents in the event the resident is absent.

Rent and Payments

  1. The resident shall pay all fees and charges timely and, in the manner, prescribed as per their Resident Agreement. If delayed, a late fine of Rs 100 per day will be charged.

Penalties and Charges

Sr. No. Actions Penalty
1 Smoking/Drinking in the property Rs. 500 per instance
2 Bringing visitor without registering with Security Rs. 2,000 per instance
3 Obstructing or changing view of CCTV cameras Rs. 2,000 per instance
4 Taking food and utensils to the room without permission Rs. 500 per instance
5 Lost Key replacement Rs. 500 per key
6 Using non-mandated electrical appliances in the rooms other than rooms having prepaid electrical meters. Rs. 1,000 per instance
7 Furniture damages, spoil management things Management will collect the actual amount of the things